FAQ-1119 What Are The Toolbox Commands To Change Long Call Durations To Actual Duration Manually?

ANSWER:

  1. Close all programs except for call capture.
  2. Open the Comm One Software Folder
  3. Open the UTILITIES folder.
  4. Locate the TOOLBOX UTILITY icon and double click it to start the ToolBox command utility.
  5. In the ToolBox command window type the following commands (each followed by a RETURN). If you don't get an error, the command worked.

    CLOSE DATABASES
    SELECT 0
    USE PLM_CA.DBF
    INDEX ON DUR TO DUR
    GOTO BOTTOM
    BROWSE NORMAL

  6. The long calls should be the last calls in the file. Cursor over to the duration field and you can edit it if you need to. Just click on the field and type a new number.
  7. When you are finished typing press CTRL-W to save the changes and exit the browse and return to the toolbox command prompt
  8. To EXIT type QUIT and press RETURN.

 

Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020
385-529-5819
support@commone.com

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Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/01/2017

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