FAQ-1311 How to configure Avaya IP Office for SMDR

QUESTION

How do I configure my Avaya IP Office for SMDR

ANSWER:

There are 4 setting changes you need to make in your Avaya IP Office in order to set up SMDR Here they are:

  1. Start the IP Office Manager and go to the SYSTEM Menu
  2. On the right side of the system menu select SMDR
  3. OUTPUT: Set to SMDR Only
  4. IP ADDRESS: Set to the Static IP Address of the PC that will capture the call records as a SERVER.
  5. TCP PORT: Use 1150
  6. MULTIPLE SITES:  If you have multiple sites, each must have a unique port number so you should use 1150, 1151, 1152, 1153 etc.
  7. RECORDS TO BUFFER: Set it to the highest setting or 3000
  8. Then Save and MERGE your settings.
  9. Usually you do not need to reboot the IP Office for these settings to take effect.

 

 

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Last Reviewed: 02/01/2017

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