FAQ-1456 Windows Automatic Updates

WINDOWS AUTOMATIC UPDATES

 

Windows automatic updates can cause problems with your Call Accounting depending on which version you have.  

 

 
ADVANCED IP CALL CAPTURE:

If you are capturing your call records over IP then windows automatic updates won't be a problem for you.  If windows needs to reboot your computer after the updates the IP Call Capture utility will automatically restart once the computer boots because it runs as a service in the background.

Buy Advanced IP Call Capture Utility

 

ADVANCED SERIAL CALL CAPTURE:

If you capture your call records over a serial connection and you are using the Advanced Serial Capture Utility then you also do not need to worry about Windows updates rebooting your PC.  If windows needs to reboot your PC after an update then the Serial Capture will automatically restart once the computer boots because it runs as a service in the background.

Buy Advanced Serial Call Capture Utility

 

COMM ONE CALL CAPTURE UTILITY

If you are using the Comm One Call Capture Utility then you should disable Windows Automatic Updates and manage the updates manually.  If windows reboots your computer using the Comm One Capture Utility and there is nobody there to log back into windows, then your capture utility will not restart and you could lose call records.    Make sure you run windows updates on a regular basis if you disable automatic updates so that your computer stays up to date.

 

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

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