FAQ-1427 Will Comm One Run on a Virtual Server

ANSWER:

Yes our software will work on a virtual server. 

 

PHONE SYSTEM AND PC ON SAME SUBNET - IP CAPTURE

If the phone system and the virtual server are on the same network subnet then it’s just the same as a regular installation. 

 

PHONE SYSTEM AND PC ON A DIFFERENT SUBNET - IP CAPTURE

If they are on different subnets, then you will need to have your IT Support Team configure port forwarding so that the phone system can see the PC to send or capture call records.

 

IF YOU ARE CAPTURING SERIAL CALL RECORDS ON A VIRTUAL SERVER

If you are capturing serial call records on a virtual server, you need to make sure that your virtual server has complete access to the com ports on the server that is hosting the virtual session.  We have had some customers experience difficulties getting virtual machines to recognize com ports.

 

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk