FAQ-1206 Connection Settings for Mitel 5000 / InterTel 5000

IP DATA LOGGER SETTINGS FOR MITEL 5000

  1. You need Advanced TCP/IP Data Logger Prof.
  2. The password on the PBX should be empty
  3. You should activate the ASCII Data Query plugin and specify the login request as: #02#00#00#00#84#00

OTHER SMDR CONFIGURATION ISSUES:

Mitel 5000

  1. Check System/Sockets and Enable SMDR
  2. System\Maintenance\SMDR Make sure "SMDR Output Active" is set to YES
  3. SMDR Port on 5000 can lockup and phone system may need to be reset to start sending SMDR again.
  4. Default is 4000 but may have been changed in the Mitel 5000.       Please verify.
  5. Mitel 5000 does support a password, but does allow blank password (none)

 

APPENDIX B

Inter-Tel/Mitel 5000 Recommended Settings

SMDR Settings

  • Output Active = Yes
  • Set Output Port NONE (This setting will send the records out the IP Address)
  • Display Elapsed Time In Seconds = No
  • Suppress Outside Party Number = No (This is your Caller ID number!)
  • Set all“Record All…”options to Yes
  • Devices–Define all stations for SMDR records. (See Note)

Ports

Set to NONE to send to 5000 IP Address. You can send the records to a Remote

Node and collect the records of all your nodes from a single node

Valid Call

There is a setting in Timers and Limits called Valid Call. By default, it is set for

15 seconds. The 5000 does not produce a SMDR call record until this timer

expires. If you wish to have call records generated quicker, set this timer lower.

Most call accounting users set this timer to 5 seconds.

 Sockets

Enable SMDR but DO NOT enter a password.

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

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