FAQ-1136 A Few Call Records Are Showing As Unknown Calling Patterns. What Does This Mean And How Do I Correct It?

DESCRIPTION OF THE PROBLEM

After I process call records a few of the numbers are showing as Unknown Call Patterns.

SOLUTION TO THE PROBLEM

There are a number of problems that could cause these records to show in your data. A few of the reasons are:

  1. Dialing plan on phone system may have changed.
  2. Your phone system may have been updated to a different version.
  3. You may have modified another feature on your phone system that caused the call records to look different.
  4. A different call record format on the phone system may have been selected.
  5. You may need an update to your Area Code Prefix file to show new prefixes in use.
  6. The “9” access code may not have been set up correctly.
  7. The local vs. long distance definitions in the configuration tables may have been changed.
  8. These call types were not present in the original file that we did your call audit from so we didn't format your system to support them.

To resolve the problem a technician will need to do a call audit on your system. Please email a few recent call logs along with a few examples of the calls in question to [email protected], or call and initiate a work order.

Resolving the problem can take from 10 minutes to 2 hours depending upon what we find.

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
[email protected]

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

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