FAQ-1047 Detail Does Not Match Summary Active vs. Inactive Stations

ANSWER
The situation where your Call Detail Totals do not match your Summary Report Totals usually occurs because of the STATUS field in the station file. Each extension has a status field that can be set to ACTIVE or INACTIVE. By design, all extensions will show on the detail reports regardless of the status setting. On most of the Summary, Traffic, and Month End Reports however, the stations will not show unless they are listed in the Station File and set to ACTIVE.

There is a wizard for making all stations active. You can find it under the TOOLS MENU - CALL ACCOUNTING WIZARDS and then MAKE ALL STATIONS ACTIVE.

 

 

 

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Last Reviewed: 02/01/2017

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