FAQ-1046 How Do I Modify The Default Log File Path?

ANSWER
The log file path tells the Comm One Software where to look for log files.

  1. Start Call Accounting
  2. Select the TOOLS Menu on the top menu bar

Select EDIT LOG FILE PATH NAME:

Select the log path as follows:

SERIAL CALL CAPTURE:  Select LOG_SERIAL

MOST TCP/IP CAPTURE PHONE SYSTEMS: - Select LOG_IP
     (Toshiba IP, ESI IP, Allworx IP, Etc)

FTP DOWNLOAD SYSTEMS: Select LOG_FTP
     (Cisco)

ASTERISK PHONE SYSTEMS: Select LOG_ASTERISK

CUSTOM PATH: User Defined Path

Description

Default Path

Call logs captured with the Comm One Call Capture Utility

c:\ca20xx\log_serial

Using Advanced IP or Serial Capture Utilities

c:\ca20xx\log_ip

Call logs downloaded from a Buffer Box

c:\ca20xx\log_ftp

Other phone systems with native utilities for saving call records have their own default paths. These include Avaya IP Office, Cisco Call Manager and others.
It doesn't matter where the logs are saved as long as the Comm One software knows where to go look for them. 

 

(Where xx = the version. Example: ca2017 for the 2017 version)

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
[email protected]

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk