FAQ-1129 Why Do My Processed Call Records Show Each Call Twice But The First Call Has Zero Duration (Ring Record Is Enabled in PBX)?

ANSWER:

Some phone systems have the ability to send a call record at the beginning of a call as well as the end. If both of these records are enabled in the phone system, then you may see duplicate call records. To resolve this, you either need to disable the start call record in the phone system, or we can ignore it in the Comm One Call Processing so that each call shows only once.

 

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Last Reviewed: 02/02/2017

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