FAQ-1011 How do I download calls from a Memory Buffer

QUESTION 

How do I manually download and process calls that are stored in my memory buffer? 

ANSWER 

Comm One Software supports Scannex, Asentria, and Western Telematic memory buffers. All 3 buffers can use our standard FTP scripting to download and save your call log data. These scripts are usually set up in your Windows Scheduled Tasks Utility. If you look in Scheduled Tasks, you can RIGHT CLICK and run on the buffer download task, and your calls will be downloaded and saved to your computer. 

To process the calls, you right click and select RUN on the Call Processing task also found in the Windows Scheduled Tasks.  

In Windows the utility is called TASK SCHEDULER. To get to it you select START, then CONTROL PANEL, then ADMINISTRATIVE TOOLS, then TASK SCHEDULER. 

Windows Task Scheduler 



If a Comm One set up your software, you should have a shortcut to Windows Scheduled Tasks in your Comm One Software folder on the desktop. Otherwise, you can usually get to it through the Windows Control Panel. 

IF YOU DO NOT HAVE AN FTP SCRIPT TO DOWNLOAD YOUR BUFFER 

If you do need a script to download your buffer, we need the following information from you in order to create that script: 

  1. Brand and Model of your Memory Buffer. 
  2. The STATIC IP ADDRESS you have assigned to the buffer. 
  3. The Buffer FTP User name and FTP password if you changed it from the defaults. 

RUN CALL PROCESSING 

The last step is to manually run Call Processing. You can do this by right clicking on the Call Processing Event in your Windows Scheduler, and then selecting RUN NOW. This will run the Call Processing and convert any raw logs that have not been processed into the Call Accounting. 

Make sure that the main Call Accounting program is not running when you run Call Processing or the system will return an error message. 

With call records downloaded and processed, you can now run reports. 

 

 

 

Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020
385-529-5819
[email protected]

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/01/2017

 

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